1. Introduction
Europe Digital respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Europe Digital collects, uses, discloses, stores, and otherwise processes personal information when you visit our websites, purchase or use our products, contact us, request support, or otherwise interact with our services.
This Privacy Policy applies to information processed in connection with Europe Digital websites, products, services, support interactions, and related business activities, unless a separate privacy notice applies.
By using our websites or services, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will seek that consent separately.
2. Who We Are
The data controller responsible for the processing described in this Privacy Policy is:
For privacy-related questions or requests, you may contact us using the legal contact information above.
- Legal name
Europe Digital
- Registered address
Building No. NO-52
TYPE A SECTOR 24
ROHINI
New Delhi, North Delhi
Delhi – 110085
India
- Legal contact
3. Information We Collect
We collect information necessary to provide, maintain, secure, and improve our products and services.
The information we collect may include the following.
3.1 Personal Data
Depending on your interaction with Europe Digital, we may collect:
- Name
- Email address
- Phone number
- Billing and contact details
- Information required to process an order
- Information required to deliver a license key
- Information you provide when contacting support or sales
We require current and valid billing and contact information where necessary to process your order and issue invoices or deliver license-related information.
3.2 Business Data
For business customers and business-related interactions, we may collect:
- Company name
- Company size
- Business type
- Employer and job title, where applicable
- Information relating to the use of Europe Digital products
3.3 Billing and Transaction Data
When you purchase our products, payment information may be processed by third-party payment providers.
This may include:
- Billing address
- Payment transaction information
- Order information
- Payment confirmation
- Order or transaction identifiers
Payment-card information is processed securely by our third-party payment provider.
Europe Digital does not store or directly access complete payment-card details.
We may retain limited transaction information, including order ID, payment status, billing confirmation, billing information, and purchase details, where necessary for order fulfillment, customer support, accounting, fraud prevention, or legal obligations.
3.4 Technical and Usage Data
We may automatically collect technical and usage information when you access our websites or use our products.
This may include:
- Public IP address
- Device type and model
- MAC address, where applicable
- Device identifier
- Machine identifier used for licensing
- Operating system
- Browser type
- Internet service provider
- Date and time of access
- Referrer URLs
- Search terms, where available
- Pages visited
- Time spent on pages
- Clickstream and interaction information
- Product name
- Product version
- License type
- Product language
- Product edition
- Feature usage information
- Update-check information
- Error and diagnostic logs
We use this information for purposes including:
- website operation;
- product operation;
- license activation and validation;
- security;
- troubleshooting;
- updates;
- service improvement; and
- prevention of unauthorized use or abuse.
3.5 Product-Specific Data
Different Europe Digital products may process information specific to their functionality.
Password Manager
Password Manager is designed to protect credentials and other stored information using the user's master password.
Protected credentials and vault information are encrypted using the user's master password.
Europe Digital does not have access to the user's master password and cannot decrypt protected vault information.
4. Machine and Device Identifiers
When you purchase and activate Europe Digital software, we may collect a unique machine or device identifier associated with your computer for licensing and activation purposes.
The identifier may be used to:
- activate a license;
- validate a license;
- manage permitted activations;
- prevent unauthorized activation;
- detect misuse or abuse; and
- maintain licensing records.
5. Third-Party Processing in Contract Execution
For purchases, subscriptions where applicable, license management, customer support, and related transactions, we may process:
- Name
- Address
- Phone number
- Email address
- Employer and job title, where applicable
- Order information
- Transaction information
- Payment information processed by payment providers
We may share information with third-party service providers where reasonably necessary to:
- process payments;
- complete orders;
- deliver or manage licenses;
- provide requested services;
- provide customer or technical support;
- maintain our systems;
- prevent fraud or abuse; or
- comply with legal obligations.
Where a service provider processes personal information on our behalf, we seek to require appropriate contractual and privacy safeguards.
Service providers may process information only for the purposes necessary to provide the relevant services and in accordance with applicable contractual and legal requirements.
6. How We Use Personal Information
We may use personal information to:
- provide and operate our products and services;
- create and manage accounts;
- process purchases and transactions;
- deliver and manage software licenses;
- activate and validate products;
- provide customer and technical support;
- respond to enquiries;
- communicate with customers;
- maintain and improve our websites and products;
- understand product usage and performance;
- process update checks;
- detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity;
- maintain the security and integrity of our systems;
- comply with applicable legal obligations;
- enforce our agreements and policies; and
- protect our rights, users, customers, and business.
7. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we may rely on:
Performance of a Contract
Processing may be necessary to provide products or services, process an order, manage a license, or perform an agreement with you.
Pre-Contractual Steps
Processing may be necessary to respond to an enquiry or take steps requested before entering into an agreement.
Legal Obligations
Processing may be necessary to comply with applicable legal, accounting, tax, regulatory, or other legal obligations.
Legitimate Interests
Processing may be necessary for legitimate business purposes, such as maintaining security, preventing abuse, improving services, managing business relationships, and protecting our legal rights, where applicable law permits such processing.
Consent
Where applicable law requires consent, we will request consent before carrying out the relevant processing.
Where applicable, you may withdraw consent. Withdrawal does not affect processing that occurred before withdrawal.
10. Business Customer Data
When Europe Digital provides products or services to a business or organization, that organization may determine how certain personal information is processed.
A business customer may, for example:
- manage user accounts;
- provide product access to employees;
- manage business users;
- determine organizational access;
- provide instructions relating to business use of the products.
Where Europe Digital processes personal information on behalf of a business customer, the applicable agreement and any applicable Data Processing Agreement may determine the respective responsibilities of the parties.
Business customers are responsible for providing required notices and obtaining any necessary permissions or legal bases for information they provide to Europe Digital.
11. Third-Party Services
Our websites and products may interact with third-party services.
Third-party services may have their own privacy policies and terms.
Where a third-party service is used to provide a requested feature, payment, analytics, support, or other service, the relevant third party may process information according to its applicable terms and privacy practices.
12. International Data Transfers
Your personal information may be processed or transferred to countries outside the country in which you are located.
Europe Digital is based in India, and personal information may be processed in India or other countries depending on the services, infrastructure, service providers, and business arrangements involved.
Where personal information is transferred internationally, Europe Digital will take measures required by applicable law to provide appropriate protection for the information.
The specific countries, service providers, and transfer mechanisms may vary depending on the services being used and the circumstances of the transfer.
13. Data Security
We take reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Security measures are designed to be appropriate to the nature of the information and the risks involved.
No method of transmission, storage, or processing can be guaranteed to be completely secure.
Users should also take reasonable steps to protect their accounts, devices, passwords, master passwords, and other credentials.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide products and services;
- process and maintain transaction records;
- provide customer support;
- maintain security;
- prevent fraud and abuse;
- resolve disputes;
- comply with legal obligations; and
- enforce our agreements.
Retention periods may vary depending on:
- the type of information;
- the purpose of processing;
- contractual requirements;
- legal requirements;
- accounting requirements; and
- security requirements.
When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.
15. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information.
These may include:
- right to access;
- right to correction;
- right to deletion;
- right to restriction of processing;
- right to object to certain processing;
- right to data portability where applicable;
- right to withdraw consent where processing is based on consent; and
- right to lodge a complaint with a competent regulatory authority.
The availability and scope of these rights depend on applicable law.
16. How to Exercise Your Privacy Rights
To make a privacy request, contact:
Please provide sufficient information for us to understand and process your request.
Where reasonably necessary, we may request information to verify your identity and protect personal information from unauthorized disclosure.
We will handle valid requests in accordance with applicable law.
17. Children's Privacy
Our services are not directed specifically at children.
We do not knowingly request personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided personal information to Europe Digital in circumstances where this should not have occurred, contact:
18. Information About Other Individuals
If you provide Europe Digital with personal information relating to another individual, you should ensure that you have an appropriate legal basis, authorization, or other lawful basis to provide that information.
This may be relevant when using our products for:
- business documents;
- employee information;
- customer information;
- shared credentials;
- professional communications; or
- other information relating to third parties.
19. Product-Specific Privacy
Different Europe Digital products may process different categories of information.
PDF Editor
PDF Editor may allow users to create, edit, convert, sign, organize, protect, and otherwise work with documents.
Information contained in documents may include personal information belonging to the user or other individuals.
Users are responsible for ensuring that they have appropriate rights and permissions to process such information.
Password Manager
Password Manager allows users to manage passwords, credentials, and other protected information.
Protected vault information is encrypted using the user's master password.
Europe Digital does not have access to the user's master password and cannot decrypt protected vault information.
20. Data Protection for Business Customers
Business customers may have contractual and legal obligations relating to personal information processed through Europe Digital products.
Where appropriate, Europe Digital may provide reasonable assistance with privacy and data protection requests as required by the applicable agreement and applicable law.
Where applicable, a separate Data Processing Agreement may contain additional requirements governing processing performed on behalf of a business customer.
21. Communications
We may send communications relating to:
- your account;
- purchases;
- license activation;
- product updates;
- security;
- support requests;
- service changes;
- legal or policy updates; and
- other information necessary to provide our services.
Where applicable law requires consent for promotional communications, we will obtain the required consent.
You may opt out of promotional communications where an applicable unsubscribe mechanism is provided.
Service-related and legally required communications may still be sent where necessary.
22. User Content
Depending on the product, you may create, upload, process, store, or otherwise manage documents, credentials, or other information.
You remain responsible for the information and content you process using our products, including ensuring that you have the necessary rights and permissions.
Europe Digital will process such information only as necessary to provide the applicable product or service, fulfill contractual obligations, maintain security, provide support, and comply with applicable legal requirements.
For business customers, the applicable agreement and Data Processing Agreement may provide additional requirements.
23. When We May Disclose Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:
- service providers;
- payment providers;
- analytics providers;
- technical and infrastructure providers;
- business partners where necessary;
- legal or regulatory authorities;
- professional advisers; and
- parties involved in a business transaction.
We may also disclose information where reasonably necessary to protect the rights, property, security, users, or business of Europe Digital or others.
24. Business Transactions
If Europe Digital is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.
Where required, appropriate notices will be provided.
25. Legal and Regulatory Requirements
We may process or disclose personal information when reasonably necessary to:
- comply with applicable law;
- respond to lawful requests;
- comply with court orders;
- protect against fraud;
- investigate security incidents;
- enforce agreements; or
- protect our legal rights.
26. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
- our products;
- our services;
- our business practices;
- our privacy practices;
- applicable legal requirements; or
- third-party services.
When we make changes, we will publish the updated Privacy Policy on this page and update the "Last Updated" date.
Where applicable law requires additional notice or consent for material changes, we will provide it through appropriate means.
27. Complaints and Privacy Concerns
If you have concerns about how Europe Digital handles personal information, please contact us first so that we can review the matter.
Privacy / Legal Contact:
You may also have the right to submit a complaint to a competent regulatory or data protection authority under applicable law.
28. Contact Us
For questions, requests, or concerns relating to this Privacy Policy or the handling of personal information:
- Legal name
Europe Digital
- Registered address
Europe Digital
Building No. NO-52
TYPE A SECTOR 24
ROHINI
New Delhi, North Delhi
Delhi – 110085
India
- Legal contact